10 Core Rules of Netiquette and Email Etiquette - From Netiquette IQ
- No one ever gets fired for sending an email with the proper considerations.
- Politeness works with even the rudest of people.
- A policy and process of consistent correct email will contribute to actual time savings.
- Use the three Zs—avoidance of Zero tolerance, well-directed Zeal, and email Zen.
- Personalize when appropriate.
- Know when to apologize, and do so quickly.
- Reply to every reasonable email promptly.
- Avoid scolding, one-upmanship, and imperatives.
- Include good news first.
- Be proactive not reactive. ================================
In addition to this blog, I have authored the premiere book on Netiquette, "Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". You can view my profile, reviews of the book and content excerpts at:
If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahooa member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ Rider University and PSG of Mercer County New Jersey.