live chat (live support) From whatis .com
chat (live support) is technology that provides companies with a
way to interact with users when they visit an organization's media
properties. Visitors can initiate a chat session by simply typing a message
in the chat window. Behind the scenes, live chat may be staffed by
representatives of the organization or by chatbot software that uses robotic
process automation (RPA) technology to automate answers to a pre-selected
number of common visitor queries.|
Live chat is typically implemented through code that is inserted on selected pages of a website and organizations can decide which pages to make live chat available. If the vendor's live chat is integrated with the organization's customer relationship management (CRM) systems, the live representative can look up user details and to save the transcript to the customer's customer experience (CX) record.
Some live chat software uses artificial intelligence (AI) to automate interactions between a user and the brand. Often referred to as smart chatbots, this type of AI software uses natural language processing (NLP) to understand users' requests and respond accordingly. When users can't tell that there isn't a human being on the other end, the chatbot support can be said to have passed the Turing Test.Benefits of live chat
Live chat can be used as both a customer service and marketing channel for organizations. The chats look similar to instant messaging conversations. The text-based messages are transmitted back and forth in a chat window, usually without images, audio or video. An example of the customer service use case is an airline website -- on the flight status page, a customer could chat with an airline representative to ask for further details about a flight delay.
Live chat can also be used by marketers to qualify prospects or move users along the sales funnel. For example, a hardware manufacturer could use live chat on a product pricing page to invite visitors to ask product-related questions, or a hotel website could use live chat to help users book a room.
For many users, live chat is considered a more efficient and expedient customer service channel compared to a phone call. Users don't have to navigate through phone menus or be placed on hold. Instead, they can exchange short messages with a company representative. Users can visit other web pages or check email as they await answers or resolution from the representative.
From the perspective of the live chat provider, live chat can provide a form of customer support that costs less than phone-based support. In addition, live chat can enable sales and marketing personnel to engage with prospects and move them closer to a purchasing decision.
|May is Awareness for the following:|
American Stroke Awareness Month
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Global Employee Health and Fitness Month
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National Asthma and Allergy Awareness Month
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National Physical Fitness and Sports Month
National Teen Pregnancy Prevention Month
Ultraviolet Awareness Month
National Physical Education and Sport Week (May 1–7)
World Hand Hygiene Day (May 5)
North American Occupational Safety and Health Week (May 5–11)
National Stuttering Awareness Week (May 5–11)
Cornelia de Lange Syndrome Awareness Day (May 11)
National Women’s Health Week (May 12–18)
National Alcohol- and Other Drug-Related Birth Defects Awareness Week (May 12–18)
HIV Vaccine Awareness Day (May 18)
National Asian and Pacific Islander HIV/AIDS Awareness Day (May 19)
World Autoimmune Arthritis Day (May 20)
Don’t Fry Day (May 24)
National Senior Health Fitness Day (May 29)
Children’s Mental Health Awareness Week (TBA)
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Richard Nordquist is a freelance writer and former professor of English and Rhetoric who wrote college-level Grammar and Composition textbooks.
Updated August 31, 2018
In English grammar, a root is a word or portion of a word from which other words grow, usually through the addition of prefixes and suffixes. By learning root words, you can decipher unfamiliar words, expand your vocabulary, and become a better English speaker.
The Roots of Words
Most words in the English language are based on words from ancient Greek and Latin. The root of the word "vocabulary," for example, is voc, a Latin root meaning "word" or "name." This root also appears in such words as "advocacy," "convocation," "evocative," "vocal," and "vowel." By dissecting words such as these, etymologists can study how a word has evolved over time and tell us about the cultures they came from.
Root words are also useful for creating new words, especially in technology and medicine, where new innovations occur frequently. Think of the Greek root word tele, which means "far," and inventions that traverse long distances, such as the telegraph, telephone, and television. The word "technology" itself is a combination of two other Greek root words, techne, meaning "skill" or "art," and logos, or "study."
Greek Root Words
The table below defines and illustrates 25 of the most common Greek roots.