What is tone in an email?
A: (poor Netiquette example):
We cannot attend your dinner.
- ( good Netiquette)
The first example here does not include any personalization. If this is intentional, clearly the sender is demonstrating a negative tone. This will, perhaps, result in an experience by the recipient that differs from what has normally been felt in previous communications. What has been evidenced so far in this segment is that even a single word can change the tone and perception of an email. So can a change of “typical” expected formats and routines. The differences in tone and perceived emotion can become more dramatically different with each change in vocabulary, structure, or sender tone.
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