Netiquette
is not for email alone, as many assume. Netiquette by its very
definition Internet + etiquette = Netiquette, transcends into social
media, discussions, tweeting and all of the rest. All of these forms of
cyber communication have common principals. Texting is no different.
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The article below offers some very good suggestions.
The
Dos and Don’ts of Texting Etiquette
How often do you actually pick up the phone to call someone
anymore? We’re sure you still do, but probably not as much as you text. Model Jourdan Dunn made her preference clearwhen
she told Vogue, “If you phone me while I’m texting, I will
certified not answer; I’ll continue texting.” It turns out she’s not alone. The
millennial generation just doesn’t share the baby boomers’ craving to
chat. According to a 2013 survey by Meredith’s Parents Network, Millennial
Moms & Media, 30% of millennial moms text with their partner
more than they speak. Since a typical U.S. smartphone owner spends 58
minutes a day on his or her beloved handheld device, we
thought it was time we outlined a few cell phone codes of conduct.
We have one word for all you swift
SMS-ers out there—proofread. A misspelled text sends a pretty careless message.
It might be a new age tool, but the courteous codes of our past still apply. If
you’re going to interrupt someone somewhere with a message from you, then at
least ensure it’s legible. There’s nothing worse. Please don’t rely on
autocorrect either—read these if you need a reminder. And if
you’re going to use txt tlk, “jst mAk suR yor fRnds cn undRstNd it.” If they
still listen to music on vinyl instead of Apple music, then at least direct them to transl8it.com so
they can decipher it.
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In the old days, people wrote
handwritten letters to let others know when something terrible happened. But
that’s because they probably lived thousands of miles away from each other, and
they didn’t have phones. Bad news should always be delivered in person when
possible, and at the very least over the phone if there’s excessive distance or
time is an issue. Never text your boss to quit your job, don’t deliver a
deceased notice via text, and please don’t break up with someone via SMS
either. It’s just plain wrong.
In our fast-paced world where
everyone is perfecting the art of the juggle, calling someone unexpectedly can
be seen as intrusive. Be mindful of the other person’s schedule; she could be
in the middle of an important meeting, putting her children to bed, or at
coffee with a friend. And if you ignore this advice, here’s the common dilemma
as a result. If the person doesn’t answer, you’ll think she’s rude, but even if
she does pick up, you’ll still think she’s rude. Why? Well, since she didn’t
expect your call, she’s probably in the middle of doing something, which means
she’ll also be distracted during your call—“yeah, cool, uh huh, hum, okay”—it’s
irritating, isn’t it? So if you want her full attention, just shoot her a
simple text to arrange a good time to chat, or say, “You free?” Easy.
We’re all really busy people, that’s
not being disputed here, but when you text during a meeting, it’s
inappropriate. It sends the message that you’re more important than anyone else
there and that you’re not that interested in what your colleagues or clients
are saying. Just like you wouldn’t talk over someone while she’s speaking,
don’t text over her either. If you have to bring your phone into the meeting
room because you’re expecting an important phone call, then at the very least
put it on silent and turn it over. We recommend turning off vibrate, too,
because this is just as distracting to everyone mid-presentation.
We understand how disruptive voice
calls can be. We avoid them too, because who has the time to chat? But when it
comes to your mom, please pick up the phone and call her. We’re talking about
the woman who made you, raised you, nourished you, and provided for you; she
definitely deserves more than a text message. The very the least you can do to
return the immeasurable favor is repay her with a quick phone call. The
alternative is stalker mom, calling you incessantly with worry because she
hasn’t heard from you.
We love emoji as much as the next millennial,
but there can be too much of a good thing, especially if it makes your message
incoherent. These cute and colorful cartoons are best left for personal texts,
because we’re pretty sure your boss isn’t interested in seeing a fist-bump
emoticon when you text to confirm you closed the deal. Keep your messages
professional when texting in the workplace.
This is where the abbreviation needs
to be spelled out. SMS is an acronym for “short message service.” It seems some
texters have forgotten its origins because let’s be honest: Anyone who receives
a message longer than the original 160-character minimum has probably
already lost interest. Send terse texts and you’ll always be read.
Out of all the don’ts, this is the
worst. Why? Well, for those who’ve never been included in a group text before,
just imagine what it’s like to have a million messages at once when everyone in
the SMS squad hits “send all” when they reply. It gets pretty annoying pretty
quickly, especially since most of the replies aren’t directed at you
personally, and some people start having a separate chat within the same text.
If you try to opt out, you run the risk of offending the sender and the group
because it looks like you don’t care enough to stay in the thread (we’ve all
been privy to the unsightly “unsubscribe!” response). Ergh! If you’re
really intent on a group conversation, invite your friends to sign up forGroupMe,
which allows users to silence their notifications as desired.
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For a great satire on email, please see the following:
https://www.youtube.com/watch?v=HTgYHHKs0Zwscoop_post=bcaa0440-2548-11e5-c1bd-90b11c3d2b20&__scoop_topic=2455618
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In addition to this blog, Netiquette IQ
has a website with great
assets which are being added to on a regular basis. I have authored the
premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to
Improve,
Enhance and Add Power to Your Email". My new book, “You’re Hired! Super
Charge
Your Email Skills in 60 Minutes. . . And Get That Job!” has just been
published and will be followed by a trilogy of books on Netiquette for
young people. You can view my
profile, reviews of the book and content excerpts at:
www.amazon.com/author/paulbabicki
In addition to this blog, I maintain a radio show on BlogtalkRadio and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahoo. I am also a
member of the International Business Etiquette and Protocol Group and
Minding Manners among others. I regularly consult for the Gerson Lehrman
Group, a worldwide network of subject matter experts and I have been
contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
I am the president of Tabula Rosa Systems,
a “best of breed” reseller of products for communications, email,
network management software, security products and professional
services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
Over
the past twenty-five years, I have enjoyed a dynamic and successful
career and have attained an extensive background in IT and electronic
communications by selling and marketing within the information
technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.
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