In today's world of email and cyber communications, many email users are emboldened with using poor grammar, non-traditional formatting and using Internet information as their own. Additionalyl, when some of the above condition occur, poor conveyance occurs.
The body of the below blog is taken from my books, referenced below. This will provide the the reader with a basic definition of defamation. For a more thorough understanding, the books are readily available via Amazon.
Enjoy the blog and check out the website!
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What is tone in an email?
Tone is the experience in a message that conveys or
affects the respective author’s attitude toward the topic or recipient. In
writing emails, how something is said and received is as critical as what is
said. Physical interaction allows for body language, direct contact, and all the personal
factors that contribute to effective communication. More subtle actions, such
as humor, mild sarcasm, lighthearted comments, and unusual vocabulary
contribute to possible misunderstanding. For those recipients with whom communication
has occurred, consistency and variation both contribute significantly to the
subjective reception of an email reader.
Proper Netiquette can have a
greater effect upon how a user opens, reads, and reacts to a message. This is
explained in chapter 2: how a subject-line description, salutation, overall layout,
and signature can set a tone before any content is read. If a subject line
contains text such as “YOU MUST READ!!!” the recipient might interpret this as
anger or sensationalism. To repeat what was stated in chapter 2: lack of
capitalization might be regarded as an insult to the reader. Similarly, the
lack of a title in a salutation may also represent an insult. Caution should
also be taken with stating or implying what someone “must” do, unless you have
authority to do so.
Tone
is reflected in an appropriate salutation based upon specific relationships and
situations. Omission of a salutation often starts the email off in a tone that is
rarely positive.
- We cannot attend your dinner.
Regards,
The Smiths
- Dear Sam
,:
We cannot attend your dinner.
Regards,
The Smiths
Similarly, the omission of a closing can
affect the tone of an entire message.
- Dear Sam
,:
We cannot attend your dinner.
The Smiths
- Dear Sam
,:
We cannot attend your dinner.
The Smiths
In example B, with a single-word omission, regards, the tone might be
interpreted as dismissive, disrespectful, or disinterested, especially since an
explanation was not provided.
A
recipient can also perceive a negative tone when a sender changes specific
attributes by dropping or changing a single sentence, word, or structure
element.
Dear
Sam,:
- We will not be able to attend your dinner this weekend.
Thank you,
Ben:
Respectfully,
Ben
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For a great satire on email, please see the following:
https://www.youtube.com/watch?v=HTgYHHKs0Zwscoop_post=bcaa0440-2548-11e5-c1bd-90b11c3d2b20&__scoop_topic=2455618
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In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:www.amazon.com/author/paulbabicki
In addition to this blog, I maintain a radio show on BlogtalkRadio and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahoo. I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
I am the president of Tabula Rosa Systems,
a “best of breed” reseller of products for communications, email,
network management software, security products and professional
services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.
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