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1.
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Netiquette IQ Test
What
should your “from” field show?
A) Your service provider; B)
Your full name; C) Your desired reply address; D) Your nickname, E) All of the above
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2.
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What
should the “to” field show?
A) Desired public recipient(s); B)
Anyone who wishes to receive the message; C) Both A and B; D)
Neither A or B, E) None of the above
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3.
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Who
should be in a “cc” field?
A) Those not expected to reply; B)
Those who need to know the content; C) Those in any preceding
message; D) Both A & B, E) None of the above
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4.
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Subject
fields should:
A) Never be blank; B) Be changed for
different topics; C) Left unchanged when an initial direct reply
is given; D) Not exceed 10-12 words, E)
All of the above
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5.
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Subject
fields:
A) Do not require capitals; B)
Should end with a punctuation mark; C) Should not include
links; D) Can have all capitals if urgent, E)
Use normal punctuation except the end of the entry
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6.
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A
recipient in a cc field should:
A) Never reply; B) Reply only to
appropriate people; C) Include others when replying; D) Reply only to the sender, E) A & C
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7.
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When
a recipient is in a “Bcc” field, one:
A) Can forward a message; B)
Should never forward the message; C) Should only forward to a new recipient; D) Ought to reply if deemed important, E)
Both B & D
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8.
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A
subject field:
A) Can comprise the entire message; B) Can be partially changed by a replier; C)
Can be fully changed by a replier, D) Both A & B, E)
Both A & C
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9.
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Salutations:
A) Should always be used; B) Are only needed in business email; C)
Should never use nicknames; D) Should include official titles, E)
Both A & C
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10.
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Salutations
should:
A) Include all To and cc recipients; B) Only include To: recipients; C) Usually have more than one word; D)
Be followed by a colon or comma, E)
B, C and D
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11.
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Salutations
should include:
A) Someone’s first and last names; B) No abbreviations; C) A capital for the first word; D) All of the above, E) None of the above
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12.
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When
multiple people are addressed in a salutation:
A) Always spell out everyone’s name and
title; B) “To All” can always be used; C) “Sirs” can be used if all are male; D) All of the above, E) None of the above
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13.
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If
an email is to a stranger,
A) The reason for the email should be
stated first; B) An introduction should be done first; C) An introduction and purpose can be
done in either order; D) A purpose is not necessary, E) None of the above
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14.
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Font
sizes in email should:
A) Be 8-10 point B) Be determined by the font style; C)
Use regular text but all italics is acceptable; D) Be 10-12 point, E)
Both C & D
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15.
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Which
of the following are the most common type of email:
A) Spam; B) Personal; C)
Business; D) Social, E) Commentary
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16.
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Formal
email should not have:
A) Concise descriptions; B)
The pronoun “I”; C) Acronyms; D) Any threads, E)
All threads
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17.
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Which
of these are acceptable as a full email
A) Thank you; B) You bet; C)
Sorry; D) A & C, E) A & B
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18.
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Which
of the following are correct for normal email:
A) 12:00 noon; B) 12 pm; C)
12:00 pm; D) 1200 hours, E) Noon
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19.
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Attachments should:
A) Be equal or less than 10MB; B)
Always be used for resumes; C) Have short titles (four words or less); D)
None of the above, E) A, B & C
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20.
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When
sending an urgent email:
A) Flags should always be used; B)
Multiple exclamation marks should be used in the address field; C) Be stated as “Urgent” in the address field; D)
All of the above, E) None of the above
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21.
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According
to surveys, most email users:
A) Believe they check less than they
do; B) Respond less quickly than they actually do; C) Write worse email than they believe
they do; D) All of the above, E) None of the above
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22.
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Which
of the following is acceptable for using parentheses:
A) Adding information; B)
Adding an afterthought; C) Adding a personal opinion; D)
All of the above, E) None of the above
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23.
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Personal
email policy should include:
A) A signature template; B)
Auto replies for absences longer than 48 hours; C) A disclaimer; D)
A tone checker, E) Auto correction for spelling
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24.
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When
replying to an email:
A) Reply within 24 hours even on
holidays; B) Do not include the original attachment; C) Keep the original email above the reply; D)
Do not include an additional attachment, E) None of the above
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25.
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When
should an email not be responded to:
A) When it is spam; B)
When a sender delivers two thank you’s; C) To an auto-reply; D)
All of the above, E) A & B only
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1C
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2A
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3D
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4E
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5E
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6D
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7B
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8B
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9A
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10E
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11C
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12C
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13B
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14D
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15A
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16E
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17A
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18E
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19B
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20E
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21D
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22D
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23A
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24B
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25D
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================
Good Netiquette
And A Green Internet To All! =====================================================================
Tabula Rosa Systems - Tabula Rosa
Systems (TRS) is dedicated to providing Best of Breed Technology and
Best of Class Professional Services to our Clients. We have a portfolio of products which we
have selected for their capabilities, viability and value. TRS provides
product, design, implementation and support services on all products that we
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Application Profiling, ePolicy and eBusiness Troubleshooting.
We can be contacted at:
sales@tabularosa.net
or 609 818 1802.
===============================================================
In addition to
this blog, Netiquette IQ has a
website with great assets which are being added to on a regular basis. I have
authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive
Guide to Improve, Enhance and Add Power to Your Email". My new book,
“You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That
Job!” has just been published and will be followed by a trilogy of books on
Netiquette for young people. You can view my profile, reviews of the book and
content excerpts at:
Anyone who
would like to review the book and have it posted on my blog or website, please
contact me paul@netiquetteiq.com.
In
addition to this blog, I maintain a radio show on BlogtalkRadio and an online newsletter via paper.li.I have established
Netiquette discussion groups with Linkedin and Yahoo. I am also a member of the
International Business Etiquette and Protocol Group and Minding Manners among
others. I regularly consult for the Gerson Lehrman Group, a worldwide network
of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous
publications and I have presented to groups such as The Breakfast Club of
NJ
and PSG of Mercer County.
