Friday, August 9, 2013

Business autoreplies rules and a sample

Email automatic replies

The autoreply option for email is very often used, particularly in business messages. Proper Netiquette greatly encourages this practice. Some important message might go unanswered within a reasonable timeframe if this feature is not employed when the intended recipient will be unavailable for a day or longer.
The following are basic elements which should be included in all business autoreplies:

Time of absence/return
Alternate contacts
Emergency number
Whether other key personnel are also out
Assurances of a prompt reply upon one’s return

Superfluous information should not be included such as what the absence is or where the addressee will be. The following is a good sample of a good autoreply:
From:  Paul Babicki []
Sent:    Wednesday, April 7, 2014 10:26 AM
To:      Serkan Gecmen
Subject:   Out of Office Autoreply: Tabula Rosa follow up

I am currently out of the office and I will be returning on April 10. Your email will be promptly returned when I return.
If your inquiry is regarding support, please contact the help desk at
help@netiquetteiq.comor 609.818-1802. 

If your matter is urgent and you require immediate attention, please contact
Laurie Houghton, / 609 818-1802.  Laurie also has
the ability to contact me if necessary.

Thank You,
Paul Babicki

The information contained herein is intended exclusively for the use of NetiquetteIQ and those persons or entities to whom it is directed.  
This email message may contain confidential and/or proprietary information.  
If you are not the intended addressee or have received this transmission in
error, please contact the sender by reply email and destroy all copies of the
original message.  Any unauthorized review, use, dissemination, or disclosure
of this email is strictly prohibited and protected under copyright law.

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We will be publishing a book on Netiquette shortly entitled "NetiquetteIQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". 

Also there will be an email "IQ" test on our website:

#Paul Babicki
#Serkan Gecmen

Happy emailing and good Netiquette!