Saturday, September 7, 2013




Familiarity in email correspondence
Extended business correspondence or interaction might become
friendlier and less formal over time. These business friendships lend
themselves to bits of personal information being exchanged. Such relationships
and the knowledge they bring can be very useful in building
rapport, trust, and better business success. Netiquette certainly includes
asking and conveying niceties, some more specific than others. Emails
conveying a good balance are preferable and typically more effective.
There are inherent pitfalls in writing about personal topics. One of
the most obvious of these is depicting personal information not known
to other recipients, some of whom may be total strangers. Another
drawback is that any third party might be uncomfortable, or deem unprofessional,
having anything but business tone and content. Yet one
further drawback to conveyance of personal information is “too much
information,” where the personal content overshadows the business at
Care should be taken to minimize personal small talk when topics
are in an emergency or crisis mode as well, for such chitchat may be
viewed as deflecting or minimizing the real purpose of the communication.
The same holds true for topics such as financial negotiations,
and legal, medical, or job emails. Once more serious conditions are
removed or settled, it is far more appropriate to continue with a better-balanced
tone and content. Essentially, the more serious or complex
the central issue, the less time and attention should be given to personal
or peripheral information.


Watch for the forthcoming book by Paul Babicki "NetiquetteIQ, A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". There will also be a product to test one's Netiquette "IQ". The website is at Register for coupons of the IQ test and the book.