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1. | What should your “from” field show? A) Your service provider; B) Your full name; C) Your desired reply address; D) Your nickname, E) All of the above | ||
2. | What should the “to” field show? A) Desired public recipient(s); B) Anyone who wishes to receive the message; C) Both A and B; D) Neither A or B, E) None of the above | ||
3. | Who should be in a “cc” field? A) Those not expected to reply; B) Those who need to know the content; C) Those in any preceding message; D) Both A & B, E) None of the above | ||
4. | Subject fields should: A) Never be blank; B) Be changed for different topics; C) Left unchanged when an initial direct reply is given; D) Not exceed 10-12 words, E) All of the above | ||
5. | Subject fields: A) Do not require capitals; B) Should end with a punctuation mark; C) Should not include links; D) Can have all capitals if urgent, E) Use normal punctuation except the end of the entry | ||
6. | A recipient in a cc field should: A) Never reply; B) Reply only to appropriate people; C) Include others when replying; D) Reply only to the sender, E) A & C | ||
7. | When a recipient is in a “Bcc” field, one: A) Can forward a message; B) Should never forward the message; C) Should only forward to a new recipient; D) Ought reply if deemed important, E) Both B & D | ||
8. | A subject field: A) Can comprise the entire message; B) Can be partially changed by a replier; C) Can be fully changed by a replier, D) Both A & B, E) Both A & C | ||
9. | Salutations: A) Should always be used; B) Are only needed in business email; C) Should never use nicknames; D) Should include official titles, E) Both A & C | ||
10. | Salutations should: A) Include all To and cc recipients; B) Only To recipients; C) Usually have more than one word; D) Be followed by a colon or comma, E) B, C and D | ||
11. | Salutations should include: A) Someone’s first and last names; B) No abbreviations; C) A capital for the first word; D) All of the above, E) None of the above | ||
12. | When multiple people are addressed in a salutation: A) Always spell out everyone’s name and title; B) “To All” can always be used; C) “Sirs” can be used if all are male; D) All of the above, E) None of the above | ||
13. | If an email is to a stranger, A) The reason for the email should be stated first; B) An introduction should be done first; C) An introduction and purpose should be done in either order; D) A purpose is not necessary, E) None of the above | ||
14. | Font sizes in email should: A) Be 8-10 point B) Be determined by the font style; C) Use regular text but all italics is acceptable; D) Be 10-12 point, E) Both C & D | ||
15. | Which of the following are the most common type of email: A) Spam; B) Personal; C) Business; D) Social, E) Commentary | ||
16. | Formal email should not have: A) Concise descriptions; B) The pronoun “I”; C) Acronyms; D) Any threads, E) All threads | ||
17. | Which of these are acceptable as a full email A) Thank you; B) You bet; C) Sorry; D) A & C, E) A & B | ||
18. | Which of the following are correct for normal email: A) 12:00 noon; B) 12 pm; C) 12:00 pm; D) 1200 hours, E) Noon | ||
19. | Attachments should: A) Be equal or less than 10MB; B) Always be used for resumes; C) Have short titles (four words or less); D) None of the above, E) A, B & C | ||
20. | When sending an urgent email: A) Flags should always be used; B) Multiple exclamation marks should be used in the address field; C) Be stated as “Urgent” in the address field; D) All of the above, E) None of the above | ||
21. | According to surveys, most email users: A) Believe they check less than they do; B) Respond less quickly than they actually do; C) Write worse email than they believe they do; D) All of the above, E) None of the above | ||
22. | Which of the following is acceptable for using parentheses: A) Adding information; B) Adding an afterthought; C) Adding a personal opinion; D) All of the above, E) None of the above | ||
23. | Personal email policy should include: A) A signature template; B) Auto replies for absences longer than 48 hours; C) A disclaimer; D) A tone checker, E) Auto correction for spelling |
24. | When replying to an email: A) Reply within 24 hours even on holidays; B) Do not include the original attachment; C) Keep the original email above the reply; D) Do not include an additional attachment, E) None of the above | ||
25. | When should an email not be responded to: A) When it is spam; B) When a sender delivers two thank yous; C) To an auto-reply; D) All of the above, E) A & B only Answers 1-c, 2-a,3-d,4-e,5-e,6-d,7-b,8-b,9-a,10-e, 11-c,12-c,13-b,14-d,15-a,16-e,17-a,18-e, 19-b,20-e,21-d,22-d,23-a,24-b,25-d |
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