Friday, August 2, 2013

The Deterioration of Civility in America (and the world) - Email is a source

Civility in America continues to disintegrate and rude behavior is becoming the "new normal," according to a new national survey. Reports of personal infringements are on the rise, driving 70 percent of Americans to believe that incivility has reached crisis proportions. With Americans encountering incivility more than twice a day, on average, and 43 percent expecting to experience incivility in the next 24 hours, dealing with incivility has become a way of life for many. The study, from Weber Shandwick, Powell Tate and KRC Research, found that 71 percent believe civility has declined in recent years and 54 percent expect the decline to continue.

The decline of civility in America is not just limited to its borders but extends to all parts of the globe and all demographics as well.

This article (published in Bulldog Reporter 7/30/2013) reflects what most of us know. It goes on to mention causes, many of which are technology centric. Email is among these. In my book  "Netiquette - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email", this issue is addressed in many ways. These include deterioration of basic grammar, lack of clarity, careless tone and many more. For all of the benefits that the technology offers, most of which were undreamed of just a few years ago, many detriments arise. Email and other types of technology communication remove much of the human factor in interactions which increase misunderstandings, promote unintended perceptions by end users and often cause outcomes opposite of those intended.

Email quality can be hugely improved for users simply by initiating Netiquette basics into their correspondences. My blog now has 90 posts, most of which give very purposeful advice ranging from description fields, salutations, punctuation, using complete sentences through to communicating overseas and keeping positive tone in one's email . Spend ten every day with this blog or with my book and you will find a change, not only with the thought you put into email but also with the types of positive replies you get. You can also comment and ask for specific advice.

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We will be publishing a book on Netiquette shortly entitled "NetiquetteIQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". 
Also there will be an email "IQ" test on our website:

#Paul Babicki
#Serkan Gecmen

Happy emailing and good Netiquette!