Tuesday, April 8, 2014

Netiquette Core Principals - The Negative Side - Via Netiquette IQ

Email negatives

            Email, for all of the qualities and benefits it delivers, has many aspects that counterbalance or supply more negatives as well as misconceptions of the supposed benefits. The inherent damage that poor email, lack of Netiquette, and simple bad habits can do is far greater than most people may realize. Just as many other innovations of technological progress over the centuries contributed beneficially to many, negative ramifications were also a less obvious result. These aspects will be expanded upon in the following pages.
            Because communication between and among people and companies is becoming less reliant on face-to-face meetings, letters, or even telephone conversations, the emphasis has strongly shifted to email. For many, particularly younger people, this is now moving into texting and Twitter. A recent study from the Radicati Group estimates there will be an increase of email users from 3.9 billion accounts in 2013 with a volume of more than 500 billion messages per day, to 4.8 billion accounts by 2017. The profusion of messages necessitates greater pressure to reply and keep up with the volume.
            These dynamics and circumstances are quickly transforming, within a single generation, behavior, trends, and standards that previously would have been several breaches of etiquette. Grammatical, spelling, and punctuation errors might easily diminish an author’s credibility. Any student displaying the errors of composition and neglect of sensible structure endemic to many messages would fail even remedial English.

List of email negatives:

1)    People lie and exaggerate more using email and feel more justified
            (Naquin et al., 2010).
2)    Users believe they check and use email far less than they actually do.
3)    Since online communication via email is not personal, inhibitions regarding some rules disappear or are negatively affected.
4)    Many emotions, nuances, and dimensions of interpersonal communications are simply not available.
5)    Bad habits and behavior patterns can take hold, particularly among younger users, and threaten to become inherent. These may be unwittingly manifested or perceived as strengths by the individuals.
6)    Repercussions of bullying, postings, and blogs are increasing at alarming rates.
7)    Fewer emails are replied to, and many of those replies are deficient (see chapter VII).
8)    Fewer aspects of traditional communication occur.
9)    Personalization is greatly diminished.
Respectful formalities can be omitted, and respectful tone is diminished.
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In addition to this blog, I have authored the premiere book on Netiquette, " Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". You can view my profile, reviews of the book and content excerpts at:


 If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ Rider University and  PSG of Mercer County, NJ.