Tuesday, July 15, 2014

Netiquette Quiz - Not an Easy One! - Test Your Netiquette IQ!




Our Netiquette sample quiz is below.  See if you can score a 88% or higher!
 =========================================================
Netiquette IQ

1.


What should your “from” field show?
A)     Your service provider; B)  Your full name; C)  Your desired reply address; D)  Your nickname, E)  All of the above


2.


What should the “to” field show?
A)     Desired public recipient(s); B)  Anyone who wishes to receive the message;
 C)  Both A and B; D)  Neither A or B, E)  None of the above


3.


Who should be in a “cc” field?
A)     Those not expected to reply; B)  Those who need to know the content;
 C)  Those in any preceding message; D)  Both A & B, E)  None of the above


4.


Subject fields should:
A)     Never be blank; B)  Be changed for different topics;  
C)  Left unchanged when an initial direct reply is given; D)  Not exceed 10-12 words, E)  All of the above


5.


Subject fields:
A)     Do not require capitals; B)  Should end with a punctuation mark; 
C)  Should not include links; D)  Can have all capitals if urgent, E)  Use normal punctuation except the end of the entry


6.


A recipient in a cc field should:
A)     Never reply; B)  Reply only to appropriate people;
 C)  Include others when replying; D) Reply only to the sender, E)  A & C


7.


When a recipient is in a “Bcc” field, one:
A)     Can forward a message; B)  Should never forward the message;
 C)  Should only forward to a new recipient; D)  Ought to reply if deemed important, E)  Both B & D 


8.


A subject field:
A)     Can comprise the entire message; B)  Can be partially changed by a replier;  
C)  Can be fully changed by a replier, D)  Both A & B, E)  Both A & C


9.


Salutations:
A)     Should always be used; B)  Are only needed in business email; 
C)  Should never use nicknames; D)  Should include official titles, E)  Both A & C


10.


Salutations should:
A)     Include all To and cc recipients; B)  Only include To: recipients;  
C)  Usually have more than one word; D)  Be followed by a colon or comma, E)  B, C and D


11.


Salutations should include:
A)     Someone’s first and last names; B)  No abbreviations;   
C)  A capital for the first word; D)  All of the above, E)  None of the above


12.


When multiple people are addressed in a salutation:
A)     Always spell out everyone’s name and title; B)  “To All” can always be used; 
C)  “Sirs” can be used if all are male; D)  All of the above, E)  None of the above


13.


If an email is to a stranger,
A)     The reason for the email should be stated first; B)  An introduction should be done first;  
C) An introduction and purpose can be done in either order; D)  A purpose is not necessary, E)  None of the above


14.


Font sizes in email should:
A)     Be 8-10 point  B)  Be determined by the font style; C)  Use regular text but all italics is acceptable; D)  Be 10-12 point, E)  Both C & D


15.


Which of the following are the most common type of email:
A)     Spam; B)  Personal; C)  Business; D)  Social, E)  Commentary


16.


Formal email should not have:
A)     Concise descriptions; B)  The pronoun “I”; C)  Acronyms; D)  Any threads, E)  All threads


17.


Which of these are acceptable as a full email
A)     Thank you; B)  You bet; C)  Sorry; D)  A & C, E)  A & B


18.


Which of the following are correct for normal email:
A)     12:00 noon; B)  12 pm; C)  12:00 pm; D)  1200 hours, E)  Noon


19.


Attachments should:
A)     Be equal or less than 10MB; B)  Always be used for resumes; 
C)  Have short titles (four words or less); D)  None of the above, E)  A, B & C


20.


When sending an urgent email:
A)     Flags should always be used; B)  Multiple exclamation marks should be used in the address field;
 C)  Be stated as “Urgent” in the address field; D)  All of the above, E)  None of the above


21.


According to surveys, most email users:
A)     Believe they check less than they do; B)  Respond less quickly than they actually do;
 C) Write worse email than they believe they do; D)  All of the above, E)  None of the above


22.


Which of the following is acceptable for using parentheses:
A)     Adding information; B)  Adding an afterthought; 
C)  Adding a personal opinion; D)  All of the above, E)  None of the above


23.


Personal email policy should include:
A)     A signature template; B)  Auto replies for absences longer than 48 hours;
C)  A disclaimer; D)  A tone checker, E)  Auto correction for spelling


24.


When replying to an email:
A)     Reply within 24 hours even on holidays; B)  Do not include the original attachment;  
 C)  Keep the original email above the reply; D)  Do not include an additional attachment, E)  None of the above


25.


When should an email not be responded to:
A)     When it is spam; B)  When a sender delivers two thank you’s;  
C)  To an auto-reply; D)  All of the above, E)  A & B only

ANSWERS

C


A

D

E

E

D

B

B

A

E

C

C


B

D

A

E

A

E

B

E
D

D
A

B

D