Netiquette IQ Blog of The Day - Size and eliverability of Email _Some Surprizes

It is always assumed that the larger a file is the longer it takes to deliver and less likely it is to be delivered. There are some issues which will surprise you as discussed in the article below.
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How does email file size affect deliverability? Posted August 25, 2014 by Mallory Mongeon from www.emailonacid.com

SPAM filters, blacklists, sender reputation, trigger words… all those phrases run through email marketers' minds when we think about email deliverability. While those are all critical factors that will impact deliverability, one aspect that is often overlooked is the email file size. The size of your email plays a significant role in whether your message makes it to the inbox and how it looks once it gets there. 

There are many different (and contradictory) recommendations floating around the web for what the max is for email file size before it negatively effects your inbox placement. That’s why we dug up current file size recommendations circulating around the web, then did some testing of our own to find the “perfect” weight for your email.

At what point does email file size cause deliverability issues?

Reports vary when it comes to email file size and deliverability. The V12 group says the overall file size of the email should not exceed 50 -70KB while Responsys recommends total email size be limited to 125KB (and that’s just a few of the recommendations we found).

We created text-only, HTML emails in various sizes, from 15-650KB.

By leveraging our SPAM reporting, which tests against 23 of the most popular SPAM filters, we found that sending a file size between 15KB-100KB is A-OK. These emails successfully passed through all our SPAM filters with flying colors!

Deliverability issues began to occur once the email file size was over 100KB. Every email from 110KB to 650KB wound up failing multiple SPAM filters. Interestingly enough, once the email file size was over 100KB, the number of SPAM filters that failed each email stayed the same. For example, an email that was 110KB got caught in the same 7 SPAM filters as an email with a file size of 650KB.

CheetahMail ran tests on file size and deliverability as well and found identical results! Our conclusion was validated by their study as they found that a file size of 100KB will make it to the inbox if you are sending to Gmail, Yahoo!, AOL or Outlook. It’s better to be safe than sorry, so keep it under 100KB peeps!

Image size and deliverability

From this research, we stumbled upon another query: "Does the size (in terms of KB) of images have the same effect as the email file size?" Some resources warned images that exceeded 20KB will get flagged as SPAM while others said images that are under 50KB are good to go. To test this theory we created 4 emails with 16, 84, 146 and 696KB images to see what effect it had on deliverability.

We ensured the images were hosted on our site to avoid IP reputation problems on other servers. We found that image file size did not have any impact on deliverability. Based on our test results one should be more concerned with the size of the email vs. the size of the images.

However, it is important to note that using overly large emails without any supporting text in your email can raise a red flag for SPAM filters. This is because spammers usually display information in large images instead of text because the filter programs cannot “read” the content. If you stick with a 60/40 text to image ratio, you should avoid having deliverability issues.

Email “Clipping” in Gmail and iOS

Deliverability isn't the only issue that can occur from email file size. Sending extra-large emails can cause your full message to not appear in its intended glory. For example, the Gmail app for iOS has a nasty habit of "clipping" emails, or cutting their content short and adding a button that says "Download entire message.” We have also seen this on Gmail for Android. This could potentially hide an email's main content or call to action, but really any extra step a reader has to take is a huge stumbling block to the success of an email campaign. We’ve created a “cheat sheet” on how to avoid this issue, so be sure to check it out.

Email load time

On top of email clipping, large emails also affect load time. Emails with a slow load time are more likely to get deleted than light, small emails that display in a jiffy. Your readers are inundated with hundreds of emails a day so the chances that they’ll sit patiently and watch the rainbow wheel load is unlikely.

It is also important to note that emails with a large file size load even slower on mobile than on web or desktop. Not to mention, larger images will eat up valuable megabytes in limited data plans. With about 20-50% reading email on mobile, we carefully design emails that will accommodate the limited data plans, slow networks, and various behaviors of the mobile email clients.

How to get in under the wire

If your email file size is over 100KB or skirting the line of surpassing 100KB, save a few bytes with the following tips:

·         Remove any unnecessary spaces, carriage returns or comments.

·         Remove redundant or unnecessary styles

·         Make a landing page so all of your text and images don’t have to all fit in the email!

How to avoid deliverability issues before they happen

You shouldn’t waste your time crafting a perfect email if it's never going to end up in your subscriber’s inbox. Verify your emails are reaching the inbox with our SPAM testing software so you never toil away on emails that will get tangled in SPAM filters. Our sample report will show you how we can find deliverability problems before they happen.

What issues have you seen regarding email file size and deliverability? Have you done testing on SPAM filters and seen different results? We’d love to for you to comment below regarding the quirks you have encountered in the wild or the workarounds you’ve found along the way.

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 In addition to this blog, I have authored the premiere book on Netiquette, "Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". You can view my profile, reviews of the book and content excerpts at:

 www.amazon.com/author/paulbabicki

 If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo.  I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ Rider University and  PSG of Mercer County New Jersey.
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