The following quiz is not an easy one. See if you can score an 88% or higher! You will be in the email elite! If your score is not a good one, consider my book, noted below. Answers appear later in the blog.
What should your “from” field show?
A) Your service provider; B) Your full name; C) Your desired reply address; D) Your nickname, E) All of the above
What should the “to” field show?
A) Desired public recipient(s); B) Anyone who wishes to receive the message;
C) Both A and B; D) Neither A or B, E) None of the above
Who should be in a “cc” field?
A) Those not expected to reply; B) Those who need to know the content;
C) Those in any preceding message; D) Both A & B, E) None of the above
Subject fields should:
A) Never be blank; B) Be changed for different topics;
C) Left unchanged when an initial direct reply is given; D) Not exceed 10-12 words, E) All of the above
A) Do not require capitals; B) Should end with a punctuation mark;
C) Should not include links; D) Can have all capitals if urgent, E) Use normal punctuation except the end of the entry
A recipient in a cc field should:
A) Never reply; B) Reply only to appropriate people;
C) Include others when replying; D) Reply only to the sender, E) A & C
When a recipient is in a “Bcc” field, one:
A) Can forward a message; B) Should never forward the message;
C) Should only forward to a new recipient; D) Ought to reply if deemed important, E) Both B & D
A subject field:
A) Can comprise the entire message; B) Can be partially changed by a replier;
C) Can be fully changed by a replier, D) Both A & B, E) Both A & C
A) Should always be used; B) Are only needed in business email;
C) Should never use nicknames; D) Should include official titles, E) Both A & C
A) Include all To and cc recipients; B) Only include To: recipients;
C) Usually have more than one word; D) Be followed by a colon or comma, E) B, C and D
Salutations should include:
A) Someone’s first and last names; B) No abbreviations;
C) A capital for the first word; D) All of the above, E) None of the above
When multiple people are addressed in a salutation:
A) Always spell out everyone’s name and title; B) “To All” can always be used;
C) “Sirs” can be used if all are male; D) All of the above, E) None of the above
If an email is to a stranger,
A) The reason for the email should be stated first; B) An introduction should be done first;
C) An introduction and purpose can be done in either order; D) A purpose is not necessary, E) None of the above
Font sizes in email should:
A) Be 8-10 point B) Be determined by the font style; C) Use regular text but all italics is acceptable; D) Be 10-12 point, E) Both C & D
Which of the following are the most common type of email:
A) Spam; B) Personal; C) Business; D) Social, E) Commentary
Formal email should not have:
A) Concise descriptions; B) The pronoun “I”; C) Acronyms; D) Any threads, E) All threads
Which of these are acceptable as a full email
A) Thank you; B) You bet; C) Sorry; D) A & C, E) A & B
Which of the following are correct for normal email:
A) 12:00 noon; B) 12 pm; C) 12:00 pm; D) 1200 hours, E) Noon
A) Be equal or less than 10MB; B) Always be used for resumes;
C) Have short titles (four words or less); D) None of the above, E) A, B & C
When sending an urgent email:
A) Flags should always be used; B) Multiple exclamation marks should be used in the address field;
C) Be stated as “Urgent” in the address field; D) All of the above, E) None of the above
According to surveys, most email users:
A) Believe they check less than they do; B) Respond less quickly than they actually do;
C) Write worse email than they believe they do; D) All of the above, E) None of the above
Which of the following is acceptable for using parentheses:
A) Adding information; B) Adding an afterthought;
C) Adding a personal opinion; D) All of the above, E) None of the above
Personal email policy should include:
A) A signature template; B) Auto replies for absences longer than 48 hours;
C) A disclaimer; D) A tone checker, E) Auto correction for spelling
When replying to an email:
A) Reply within 24 hours even on holidays; B) Do not include the original attachment;
C) Keep the original email above the reply; D) Do not inclu
When should an email not be responded to:
A) When it is spam; B) When a sender delivers two thank you’s;
C) To an auto-reply; D) All of the above, E) A & B only
Great Reasons for Purchasing Netiquette IQ
· Get more email opens. Improve 100% or more.
· Receive more responses, interviews, appointments, prospects and sales.
· Be better understood.
· Eliminate indecision.
· Avoid being spammed 100% or more.
· Have recipient finish reading your email content.
· Save time by reducing questions.
· Increase your level of clarity.
· Improve you time management with your email.
· Have quick access to a wealth of relevant email information.
Enjoy most of what you need for email in a single book.
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In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” will be published soon follow by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:
If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio Additionally, I provide content for an online newsletter via paper.li. I have also established Netiquette discussion groups with Linkedin and Yahoo. I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. Further, I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and have been a contributor to numerous blogs and publications.
Lastly, I am the founder and president of Tabula Rosa Systems, a company that provides “best of breed” products for network, security and system management and services. Tabula Rosa has a new blog and Twitter site which offers great IT product information for virtually anyone.