The following quiz is not an easy one. See if you can score an 88% or higher! You will be in the email elite! If your score is not a good one, consider my book, noted below. Answers appear later in the blog.
What should your
“from” field show?
A)
Your service provider; B) Your full name; C) Your desired reply
address; D) Your nickname, E) All of the above
|
What should the
“to” field show?
A)
Desired public recipient(s); B) Anyone who wishes to receive the message;
C) Both A and B; D) Neither A or B, E) None of the above
|
Who should be in a
“cc” field?
A)
Those not expected to reply; B) Those who need to know the content;
C) Those in any preceding message; D) Both A & B, E) None of the above
|
Subject fields
should:
A)
Never be blank; B) Be changed for
different topics;
C) Left unchanged when an initial direct reply
is given; D) Not exceed 10-12 words, E) All of the above
|
Subject fields:
A)
Do not require capitals; B) Should end with a punctuation mark;
C) Should not include links; D) Can have all capitals if urgent, E) Use normal punctuation except the end of the
entry
|
A recipient in a cc
field should:
A)
Never reply; B) Reply only to
appropriate people;
C) Include others when replying; D) Reply only to the sender, E) A & C
|
When a recipient
is in a “Bcc” field, one:
A)
Can forward a message; B) Should never forward the message;
C) Should only forward to a new recipient; D) Ought to reply if deemed important, E) Both B & D
|
A subject field:
A)
Can comprise the entire message; B) Can be partially changed by a replier;
C) Can be fully changed by a replier, D) Both A & B, E) Both A & C
|
Salutations:
A)
Should always be used; B) Are only needed in business email;
C) Should never use nicknames; D) Should include official titles, E) Both A & C
|
Salutations should:
A)
Include all To and cc recipients; B) Only include To: recipients;
C) Usually have more than one word; D) Be followed by a colon or comma, E) B, C and D
|
Salutations should
include:
A)
Someone’s first and last names; B) No abbreviations;
C)
A capital for the first word; D) All of the above, E) None of the above
|
When multiple
people are addressed in a salutation:
A)
Always spell out everyone’s name and
title; B) “To All” can always be used;
C) “Sirs” can be used if all are male; D) All of the above, E) None of the above
|
If an email is to
a stranger,
A)
The reason for the email should be
stated first; B) An introduction should be done first;
C) An introduction and purpose can be
done in either order; D) A purpose is not necessary, E) None of the above
|
Font sizes in
email should:
A)
Be 8-10 point B)
Be determined by the font style; C) Use regular text but all italics is
acceptable; D) Be 10-12 point, E) Both C & D
|
Which of the
following are the most common type of email:
A)
Spam; B) Personal; C) Business; D) Social, E) Commentary
|
Formal email
should not have:
A)
Concise descriptions; B) The pronoun “I”; C) Acronyms; D) Any threads, E) All threads
|
Which of these are
acceptable as a full email
A)
Thank you; B) You bet; C) Sorry; D)
A & C, E) A & B
|
Which of the
following are correct for normal email:
A)
12:00 noon; B) 12 pm; C) 12:00 pm; D) 1200 hours, E) Noon
|
Attachments should:
A)
Be equal or less than 10MB; B) Always be used for resumes;
C) Have short titles (four words or less); D) None of the above, E) A, B & C
|
When sending an
urgent email:
A)
Flags should always be used; B) Multiple exclamation marks should be used in
the address field;
C) Be stated as “Urgent” in the address field; D) All of the above, E) None of the above
|
According to
surveys, most email users:
A)
Believe they check less than they do;
B) Respond less quickly than they actually do;
C) Write worse email than they
believe they do; D) All of the above, E) None of the above
|
Which of the
following is acceptable for using parentheses:
A)
Adding information; B) Adding an afterthought;
C) Adding a personal
opinion; D) All of the above, E) None of the above
|
Personal email
policy should include:
A)
A signature template; B) Auto replies for absences longer than 48
hours;
C) A disclaimer; D) A tone checker, E) Auto correction for spelling
|
When replying to
an email:
A)
Reply within 24 hours even on
holidays; B) Do not include the original attachment;
C) Keep the original email above the reply; D) Do not inclu
|
When should an
email not be responded to:
A)
When it is spam; B) When a sender delivers
two thank you’s;
C) To an auto-reply; D) All of the above, E) A & B only
|
=======================================
Great
Reasons for Purchasing Netiquette IQ
·
Get more
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·
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·
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·
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·
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being spammed 100% or more.
·
Have
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·
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·
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·
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·
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Enjoy
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=====================================================
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In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” will be published soon follow by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:
www.amazon.com/author/paulbabicki
If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio Additionally, I provide content for an online newsletter via paper.li. I have also established Netiquette discussion groups with Linkedin and Yahoo. I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. Further, I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and have been a contributor to numerous blogs and publications.
Lastly, I
am the founder and president of Tabula
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ANSWERS
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