Unified Communications Definition
Posted by: Margaret Rouse
Contributor(s): John Burke
Unified communications refers to a broad set of real-time and asynchronous communications tools, primarily consisting of the following:
Email is sometimes included under the UC umbrella as well.
Unified communications overlaps collaboration significantly; collaboration tools such as those providing service desk automation or project management systems often incorporate UC features, like team chat, or integrate with external UC systems for those functions. UC also overlaps with contact center technologies -- for example, in the form of automated call distribution (ACD) and interactive voice response (IVR) systems.
UC's mandate is to connect users no matter where they are or what they are using; it encompasses participants in a variety of contexts:
· Traditional office environments, with users on computers and using desk phones or softphones and individual webcams.
· Enterprise conference rooms using speaker phones, a shared display system, and a shared camera system (which might be traditional conferencing systems or high-end telepresence systems).
· Remote participants working from mobile devices including tablets and smart phones, using the audio and video native to the device.
Ideally, a unified communications environment is in some sense "unified" -- i.e., it is integrated with the back-end systems providing services and/or in the front-end clients providing access. For example, in a UC environment, ideally, the Web conferencing system makes use of the audio conferencing system, which in turn is built on the core IP telephony platform, and the email client allows click-to-talk, click-to-chat, or click-to-video functionality.
For a great satire on email, please see the following:
Good Netiquette And A Green Internet To All!
Special Bulletin - My just released book,
is now on sales at Amazon.comGreat Reasons for Purchasing Netiquette IQ
· Get more email opens. Improve 100% or more.
· Receive more responses, interviews, appointments, prospects and sales.
· Be better understood.
· Eliminate indecision.
· Avoid being spammed 100% or more.
· Have recipient finish reading your email content.
· Save time by reducing questions.
· Increase your level of clarity.
· Improve you time management with your email.
· Have quick access to a wealth of relevant email information.
Enjoy most of what you need for email in a single book.
=================================**Important note** - contact our company for very powerful solutions for IP
management (IPv4 and IPv6, security, firewall and APT solutions:
Another Special Announcement - Tune in to my radio interview, on Rider University's station, www.1077thebronc.com I discuss my recent book, above on "Your Career Is Calling", hosted by Wanda Ellett.In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:
In addition to this blog, I maintain a radio show on BlogtalkRadio online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahooa member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me firstname.lastname@example.org.