Today's post completes the NetiquetteIQ list of email categories and descriptions of their respective funtions and key points of Netiquette to maintain when sendind/replying to them. As a review, the list of emails types are listed below. The last two category descriptions follow:
10) Social - These types of emails are growing in use with the proliferation of programs which focus on or have the capability of allowing for all users to contribute to and see threads and conversations. Marketers use email for bringing about dialogs among customers. A common use of this can be a user group for sharing experiences among fellow customers or consumers. Additionally there can be requests for knowledge, referrals or assistance. Another area where social email is utilized is with social bookmarking. This usually is a site with a compendium of links used to connect consumers or those seeking services to find those who have resources to fulfill these needs or requests. When connections are established, email exchanges can begin.
Social media and email - Social networking tools utilization is rising astronomically. Because the issues of application capabilities, privacy and availability can, at this point, not preclude transitioning away from traditional email, there is certainly a convergence of email, twitter, You Tube, Facebook and others occurring. As more convergence happens, email will continue to have a significant part of these electronic communications.
11) Formal - These emails can share the attributes of other types such as business, invitation or social. What all formal emails with correct Netiquette have are the following characteristics:
a) Full identification
b) Strict, clear formatting
c) Concise descriptions
d) Minimum threads
e) No personalization
f) Spell, tone and grammar checking
g) Minimization of acronyms
h) Factual information
i) Prompt follow-up
j) Minimization of pronouns particularly to begin sentences
The intent of formal emails is basically to be professional, sober or strictly straightforward to minimize any possibility of error, slight or misinterpretation. Full objectivity is a real critical component and the interest of the recipient the key to achieving.
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