Wednesday, January 7, 2015

Netiquette Quiz - A Comprehensive Test Via Netiquette IQ


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The following quiz is not an easy one. See if you can score an 88% or higher! You will be in the email elite! If your score is not a good one, consider my book, noted below. Answers appear later in the blog.

What should your “from” field show?
A)     Your service provider; B)  Your full name; C)  Your desired reply address; D)  Your nickname, E)  All of the above

What should the “to” field show?
A)     Desired public recipient(s); B)  Anyone who wishes to receive the message;
 C)  Both A and B; D)  Neither A or B, E)  None of the above

Who should be in a “cc” field?
A)     Those not expected to reply; B)  Those who need to know the content;
 C)  Those in any preceding message; D)  Both A & B, E)  None of the above

Subject fields should:
A)     Never be blank; B)  Be changed for different topics;  
C)  Left unchanged when an initial direct reply is given; D)  Not exceed 10-12 words, E)  All of the above

Subject fields:
A)     Do not require capitals; B)  Should end with a punctuation mark; 
C)  Should not include links; D)  Can have all capitals if urgent, E)  Use normal punctuation except the end of the entry

A recipient in a cc field should:
A)     Never reply; B)  Reply only to appropriate people;
 C)  Include others when replying; D) Reply only to the sender, E)  A & C

When a recipient is in a “Bcc” field, one:
A)     Can forward a message; B)  Should never forward the message;
 C)  Should only forward to a new recipient; D)  Ought to reply if deemed important, E)  Both B & D 

A subject field:
A)     Can comprise the entire message; B)  Can be partially changed by a replier;  
C)  Can be fully changed by a replier, D)  Both A & B, E)  Both A & C

Salutations:
A)     Should always be used; B)  Are only needed in business email; 
C)  Should never use nicknames; D)  Should include official titles, E)  Both A & C

Salutations should:
A)     Include all To and cc recipients; B)  Only include To: recipients;  
C)  Usually have more than one word; D)  Be followed by a colon or comma, E)  B, C and D

Salutations should include:
A)     Someone’s first and last names; B)  No abbreviations;   
C)  A capital for the first word; D)  All of the above, E)  None of the above

When multiple people are addressed in a salutation:
A)     Always spell out everyone’s name and title; B)  “To All” can always be used; 
C)  “Sirs” can be used if all are male; D)  All of the above, E)  None of the above

If an email is to a stranger,
A)     The reason for the email should be stated first; B)  An introduction should be done first;  
C) An introduction and purpose can be done in either order; D)  A purpose is not necessary, E)  None of the above

Font sizes in email should:
A)     Be 8-10 point  B)  Be determined by the font style; C)  Use regular text but all italics is acceptable; D)  Be 10-12 point, E)  Both C & D

Which of the following are the most common type of email:
A)     Spam; B)  Personal; C)  Business; D)  Social, E)  Commentary

Formal email should not have:
A)     Concise descriptions; B)  The pronoun “I”; C)  Acronyms; D)  Any threads, E)  All threads

Which of these are acceptable as a full email
A)     Thank you; B)  You bet; C)  Sorry; D)  A & C, E)  A & B

Which of the following are correct for normal email:
A)     12:00 noon; B)  12 pm; C)  12:00 pm; D)  1200 hours, E)  Noon

Attachments should:
A)     Be equal or less than 10MB; B)  Always be used for resumes; 
C)  Have short titles (four words or less); D)  None of the above, E)  A, B & C

When sending an urgent email:
A)     Flags should always be used; B)  Multiple exclamation marks should be used in the address field;
 C)  Be stated as “Urgent” in the address field; D)  All of the above, E)  None of the above

According to surveys, most email users:
A)     Believe they check less than they do; B)  Respond less quickly than they actually do;
 C) Write worse email than they believe they do; D)  All of the above, E)  None of the above

Which of the following is acceptable for using parentheses:
A)     Adding information; B)  Adding an afterthought; 
C)  Adding a personal opinion; D)  All of the above, E)  None of the above

Personal email policy should include:
A)     A signature template; B)  Auto replies for absences longer than 48 hours;
C)  A disclaimer; D)  A tone checker, E)  Auto correction for spelling

When replying to an email:
A)     Reply within 24 hours even on holidays; B)  Do not include the original attachment;  
 C)  Keep the original email above the reply; D)  Do not inclu

de an additional attachment, E)  None of the above

When should an email not be responded to:
A)     When it is spam; B)  When a sender delivers two thank you’s;  
C)  To an auto-reply; D)  All of the above, E)  A & B only

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In addition to this blog, I maintain a radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo.  I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and  PSG of Mercer County, NJ.

I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services.  Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.

Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.

If you have not already done so, please view the trailer for my book below. 
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ANSWERS

C


A

D

E

E

D

B

B

A

E

C

C


B

D

A

E

A

E

B

E
D

D
A

B

D
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