Wednesday, April 15, 2015

Netiquette IQ Blog Of The Day - Most Emails Answered in Just Two Minutes, Study Finds

In my book, noted below, I write about the absolute necessity to respond to email to a reasonably quick time frame. The article below offers some nice statistics on how often people respond. One thing is clear, the more important an email is, the more important it is to reply quickly and accurately!

Enjoy the article and good email to all!
Most Emails Answered in Just Two Minutes, Study Finds

Apr 13, 2015, 11:18 AM ET

The average response time for an email is 47 minutes, a new Yahoo Lab study found.
With more than 100 billion emails sent daily, researchers from Yahoo Labs in California and Spain decided to investigate how we actually use one of the oldest forms of communication on the web.

The researchers dissected the email habits of 2 million users who exchanged 16 billion emails over the course of several months. As one of the largest ever studies conducted on email usage, it revealed some surprising (and some expected) results.
Nearly 90 percent of users replied to their emails within a day, with about half responding in around 47 minutes. The most frequently occurring reply time was just two minutes.
Most email replies were very short: between 5 and 43 words. Just 30 percent of emails went on for 100 words or more.
As email exchanges progressed, replies came faster although many emailers lost steam by the last exchange, possibly because there was nothing left to say. Email length also grew as the conversation progressed. But at the end, the last reply was very short.
Email sent on the weekend or overnight got slower and shorter replies. No shocker. But emails sent first thing in the morning were rewarded with faster and longer replies, researchers found.
Teens and youngsters answered their emails faster than any other group -- taking just 13 minutes on average to fire off a response of about 17 words. More mature users (those over 51 years of age) took an average of 47 minutes and 40 words before pressing send on their replies.
Men jump on their emails slightly faster than women, taking 24 minutes to respond compared to 28 minutes. Both sent an average of about 30 words per email.
People replied from their phones faster than from their tablets (28 minutes compared to 57 minutes.) Email responses from tablets faster were than on desktops which took an average of 62 minutes. Average number of words per email was 20, 27 and 60 respectively.
Email attachments really slowed things down with users taking nearly an hour to respond to any missive that featured a paperclip icon.
As the number of emails ballooned, users replied to fewer of them and gave shorter replies. People who were bombarded with 100 emails or more per day only bothered answering about 5 percent of them, compared to a 25 percent average email response rate for people who had smaller in-boxes to manage.
Users who were overwhelmed with incoming emails actually increased their email activity as the emails piled up but they couldn’t keep pace with the growing email overload. However, young emailers (25 and under) were better at handling the email avalanche. The more emails they got the faster they replied and the shorter messages they sent.
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In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” will be published soon follow by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:

 If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio  Additionally, I provide content for an online newsletter via I have also established Netiquette discussion groups with Linkedin and Yahoo.  I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. Further, I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and have been a contributor to numerous blogs and publications. 

Lastly, I am the founder and president of Tabula Rosa Systems, a company that provides “best of breed” products for network, security and system management and services. Tabula Rosa has a new blog and Twitter site which offers great IT product information for virtually anyone.