In my book, noted below, I write about the absolute necessity to respond to email to a reasonably quick time frame. The article below offers some nice statistics on how often people respond. One thing is clear, the more important an email is, the more important it is to reply quickly and accurately!
Enjoy the article and good email to all!
=========================================================
Most Emails Answered in Just Two Minutes, Study Finds
Apr 13, 2015, 11:18 AM ET
By LIZ NEPORENT from abcnews.com
The average response time for an email is 47 minutes, a new
Yahoo Lab study found.
With
more than 100 billion emails sent daily, researchers from Yahoo Labs in California
and Spain
decided to investigate how we actually use one of the oldest forms of
communication on the web.
The researchers dissected the email habits of 2 million
users who exchanged 16 billion emails over the course of several months. As one
of the largest ever studies conducted on email usage, it revealed some
surprising (and some expected) results.
Nearly 90 percent of users replied to their emails within a
day, with about half responding in around 47 minutes. The most frequently
occurring reply time was just two minutes.
Most email replies were very short: between 5 and 43 words.
Just 30 percent of emails went on for 100 words or more.
As email exchanges progressed, replies came faster although
many emailers lost steam by the last exchange, possibly because there was
nothing left to say. Email length also grew as the conversation progressed. But
at the end, the last reply was very short.
Email sent on the weekend or overnight got slower and
shorter replies. No shocker. But emails sent first thing in the morning were
rewarded with faster and longer replies, researchers found.
Teens and youngsters answered their emails faster than any
other group -- taking just 13 minutes on average to fire off a response of
about 17 words. More mature users (those over 51 years of age) took an average
of 47 minutes and 40 words before pressing send on their replies.
Men jump on their emails slightly faster than women, taking
24 minutes to respond compared to 28 minutes. Both sent an average of about 30
words per email.
People replied from their phones faster than from their
tablets (28 minutes compared to 57 minutes.) Email responses from tablets
faster were than on desktops which took an average of 62 minutes. Average
number of words per email was 20, 27 and 60 respectively.
Email attachments really slowed things down with users
taking nearly an hour to respond to any missive that featured a paperclip icon.
As the number of emails ballooned, users replied to fewer of
them and gave shorter replies. People who were bombarded with 100 emails or
more per day only bothered answering about 5 percent of them, compared to a 25
percent average email response rate for people who had smaller in-boxes to
manage.
Users who were overwhelmed with incoming emails actually
increased their email activity as the emails piled up but they couldn’t keep
pace with the growing email overload. However, young emailers (25 and under)
were better at handling the email avalanche. The more emails they got the
faster they replied and the shorter messages they sent.
===========================================================**Important note** - contact our company for very powerful solutions Sinkhiles for Bots, IP management (IPv4 and IPv6), security, firewall and APT solutions:
www.tabularosa.net
In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” will be published soon follow by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:
www.amazon.com/author/paulbabicki
If you would like to listen to experts in all aspects of Netiquette and communication, try my radio show on BlogtalkRadio Additionally, I provide content for an online newsletter via paper.li. I have also established Netiquette discussion groups with Linkedin and Yahoo. I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. Further, I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and have been a contributor to numerous blogs and publications.
Lastly, I
am the founder and president of Tabula
Rosa Systems, a company that provides “best of breed” products for network,
security and system management and services. Tabula Rosa has a new blog and Twitter site which offers great IT
product information for virtually anyone.
==============================================
No comments:
Post a Comment