Ethics is an essential part of Netiquette as well as areas in philosophy, religion and other practices and beliefs. I have long maintained that having a definable code of ethics will serve to further much of what you are looking to achieve in electronic communication. See how the article below can assist you in developing your own code.
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Ten Writing Tips for Creating an
Effective Code of Conduct
ethics.org December 31, 2003 Jerry Brown
You
have been given the task of writing an effective code of conduct for your
organization. A blank pad of paper rests in front of you along with a freshly
sharpened number two pencil and a mint fresh copy of Roget's Thesaurus. Ten
minutes pass. Twenty minutes slip away.
You've
held meetings, sought and received input, looked at samples, identified
provisions you want in your code of conduct and yet nothing springs out of your
mind and onto the page. Why not? You're a good writer. You were chosen for this
project because your reports are fact filled and precise; you are a champ at
describing processes in concrete terms. What's wrong with you?
Nothing.
You
are simply faced with the reality of writing about abstract concepts rather
than the physical world. To start writing a code of conduct, think in terms of
values, beliefs and expectations rather than facts.
Tip
1: Think in terms of values, beliefs and expectations rather than facts
People
within an organization are inclined to feel that their situation in life is
unique and that no other organization is faced with the same challenges,
constraints and operational realities that they have to deal with on a daily
basis. The sense of individual uniqueness is countered somewhat by a sense of
group unity. The group is unified behind a core of shared beliefs that may be
informally recognized within the organization or may codified in the form of an
organizational values statement.
The
organization's values are the foundation upon which the code of conduct will
grow. They express what a group of people drawn together as an organization
believes in the words of Frank Navran, "… to be right, good and
fair."
Once
you recognize that you are not writing a report and that you may be called on
to use language you usually avoid in formal reports because it may imply that
you are judgmental or are assigning values to actions, you'll be able to start
writing.
Tip
2: Put your thesaurus back on the bookshelf.
In
most hands a thesaurus is a dangerous weapon. Lock it away and resist the
temptation to use it. Your code will benefit from common language usually
employed in your organization and understood readily by employees at all
levels. This doesn't mean you should become immersed in jargon. "Keep it
simple," is the best advice for codes. In the words of a former professor
of mine, "Eschew pomposity and verbosity assiduously."
Tip 3: Choose to be
concise…within reason.
Conciseness
can be a virtue. It can also be boring and choppy. To find a happy medium,
avoid long sentences with linked phrases. Instead write sentences that express
one thought and vary in length. A mix of short and medium-length sentences tend
to hold your readers' attention better than will long, complex sentences.
Tip
4: Use active voice rather than passive.
While
there is a place in writing for passive voice, active voice tends to convey
ideas more clearly and with fewer words. In sentences written in active voice,
the subject performs the action expressed in the verb. In passive voice, the
subject is acted upon by the verb. Overuse of passive voice tends to make prose
flat and uninteresting and passive voice sentences tend to be awkward. For
example, "The code is required annual reading." [PASSIVE] "You
are required to read the code annually." [ACTIVE]
Tip
5: Give examples when it is appropriate to do so.
If
there is any doubt about the meaning of a code provision, an example may help
provide clarity. Codes may vary in length and content. Those that are more
compliance-oriented than value-centered may be better understood if you provide
good, generic examples of what constitutes acceptable and unacceptable conduct.
Tip
6: Remember to write for your reader.
By
this point in the process, you have become your organization's expert on the
code of conduct. Don't lose sight of your readers. Something obvious to you may
not be obvious to them. Think about what you are writing in terms of readers
who have NOT had your experience with the code.
Tip
7: Don't attempt to write polished prose when drafting.
DREP
- Draft; review; edit; and, polish. Draft the entire code without being overly
concerned about grammatical errors, punctuation and word choice. Once you have
a draft on paper, review it carefully for clarity, content, conciseness,
grammar, spelling and punctuation and clean it up. Edit the cleaned copy paying
special attention to word choices and meaning. Finally, polish your final draft
with the understanding that the next tip may just bring you back to this tip
one more time.
Tip
8: Read your work aloud to yourself.
When
you read your written work aloud, you will find errors and points of confusion
because you have involved another of your senses. After all, you have thought
about the code, written at least two drafts, edited a draft, and polished the
text. Hearing the words may detect problems that your eyes, which are use to
seeing the copy, have missed. If you find errors, repeat tips 7 and 8 until it
sounds right as well as looks right.
Tip
9: Make your writing look easy to read.
Take
a look at your final draft and ask the critical question, "How does this
look to me?" You want this final draft to look professional because the
reviewers you will pass it to next will judge what you have done based on its
appearance as well as what you have written. Avoid using words and phrases
written all in capital letters unless they are acronyms or unless they are
specialized terms that are always written in fully capitalized form. Avoid
presenting material in lengthy stretches of italics. They are hard to read.
Avoid odd type fonts, especially those that mimic handwriting.
Tip
10: Have others, especially your harshest critics, read what you have written.
Once
you are satisfied that what you have written makes sense and looks good, obtain
the opinion of others. Sure, you can have some of your friends read what you
have written. They may give you good feedback or they may sugarcoat their
comments to you. I like to choose the critics who are the harshest judges of my
work for a final review. If I can get what I have written past them, I have
succeeded.
Good
luck with your code.
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